More than ten hotels have implemented programs that I developed. Many of those programs have been so successful that they are now cornerstones of the hotels’ brands. Some program implementations have involved complex issues such as contracted purchasing; development of proprietary signature products; menu development; marketing; merchandising and training. I have developed or revised the F&B Standards for three hotel brands. I firmly believe success can only be achieved by the development of a comprehensive training program, which provides for measurement, feedback and reward.